FAQ's

What makes Arride Bikes different?

We are a local company, We do the research for you and only offer quality bikes with high end components; such as Bafang motors, Shamano derailers, Samsung and LG batteries, Kenda Tires, Tectro Hydraulic Disk Brakes, 6061 Aluminum Frame and metal fenders to name a few   

How long is the warranty?

All Arride ebikes, and their individual Covered Components (as defined herein), are protected against all manufacturing defects in material or workmanship for 5 years on Troxus bikes and 1 to 2 years on other brands after receipt of the ebike by the customer. This Limited Warranty is only applicable to United States ebike purchases and in accordance with the following terms:

• Only the original owner of an e-bike purchased from Arride, covered by this Limited Warranty. The Warranty Period begins upon customer’s receipt of the order confirmation email or invoice and shall end immediately upon the earlier of the end of the Warranty Period or any sale or transfer of the e-bike to another person, and under no circumstances shall the Limited Warranty apply to any subsequent owner or other transferee of the ebike.
• The Limited Warranty is expressly limited to the replacement of a defective lithium ion battery, frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware .
• The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.

Do I need a license to ride my e-bike on the road?

No, a license is not required for e-bikes in the state of Texas.

How long does it take to charge the batteries?

Typically, 5 to 6 hours to fully charge the batteries.